Sebastian serves as the Director of Product Marketing at Cognigy, a B2B SaaS company specializing in AI Agents for Contact Centers. He excels in bridging the gap between technology and business needs, advising leading companies across Europe and North America on digital transformation to enhance customer interactions. He built and now leads a team dedicated to the fine art of convincing happy customers to say nice things in public—otherwise known as running a customer advocacy function. As a Technology Evangelist, he is a well-known speaker, sharing insights at international conferences and events.